Kamau Haynes, Manager Maintenance speaks on Customer Service
June 13, 2017
Customer Service in Action : Meet Maintenance Officer, Junior Patrick
June 13, 2017

Customer Service in Action : Meet Maintenance Officer, Rishi Ramesar

As leaders in business and industrial space solutions, customers are at the heart of e TecK’s brand promise. We have changed our thinking, our focus and our way doing things to deliver service that meets the needs of our customers. Our most valuable customers are the some 300 business owners operating successfully within our 17 Industrial Parks throughout Trinidad and Tobago.

Who are the main Change Agents delivering exceptional services to our tenants?They are no other than e TecK’s Property Officers and Maintenance Officers. Our Property Officers work on the front-line with our tenants to understand their business needs, respond to their challenges in a timely manner and foster continuous dialogue to meet their evolving needs. The Maintenance Officers are responsible for actually carrying out the maintenance work that is required at each park, be it – roof repair, electrical, plumbing or HVAC works at the company’s factory shells or maintenance of roads, drains and green spaces of the parks . Each Officer brings his/her unique qualities to the portfolio.

Meet Rishi Ramesar! Maintenance Officer, e TecK

 

5 QUESTIONS WIITH RISHI ON CUSTOMER SERVICE

Q.1. What is your take on customer service?

A.1. Customers remember the type of service they are afforded and this reflects the type of service e TecK provides. As long as we show that we care and we are competent in what we do, it would enhance e TecK’s image and improve our customer relations. This translates to more business which pays the bills.

Q.2. What is your most rewarding part of the job?

A.2. For me, it’s seeing the fruits of your labour. Seeing all your site visit meetings, calculations and paperwork translating into a physical structure or enhancing/improving the Parks/Buildings for Tenants. As well as being responsible for progress.

Q.3. How have you managed to improve your level of customer service delivery?

A.3. I have learnt a lot from my Maintenance team, even the former Officers.This job was a new challenge and with the guidance of my Manager and the Senior Maintenance Officer, I learnt how to interact with people on a more professional level in the field. Observing their interaction and dialogue with customers and combining that with my personality, it has helped me to develop a mutual trust and respect with the customers.

Q.4. What query do you receive most from tenants?

A.4. I think the Property Officers may agree with me on this one, no matter how  major or minor a maintenance problem may be:

“…when are you coming to fix it ?”

Q.5. What would you say poses the most challenge to you in delivering exceptional customer service?

A.5. As a travelling officer, sometimes the long drives (Debe, Marabella, Diego Martin) combined with the heat and traffic drains you mentally and physically and you need to be thinking straight when liaising with customers. Despite this, I enjoy my job.

See what our other Team Members had to say on Customer Service:

OUR MAINTENANCE TEAM

 

OUR TENANT RELATIONS TEAM

  • Neil Willis – Property Officer for East Dry River, Beetham, Sea Lots, Morvant and Diamond Vale
  • Priya Goolcharan – Property Officer, Frederick Settlement, Debe and Pt. Fortin
  • Camille Richards – Property Officer,  – Biljah, Chase Village, Pt. Lisas, Plaisance and Harmony Hall
  • Celeste Tobias-Ryan-Turpin – Property Officer – O’meara, Macoya and Trincity

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