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Customer Service in Action : Meet Maintenance Officer, Junior Patrick

As leaders in business and industrial space solutions, customers are at the heart of e TecK’s brand promise. We have changed our thinking, our focus and our way doing things to deliver service that meets the needs of our customers. Our most valuable customers are the some 300 business owners operating successfully within our 17 Industrial Parks throughout Trinidad and Tobago.

Who are the main Change Agents delivering exceptional services to our tenants?They are no other than e TecK’s Property Officers and Maintenance Officers. Our Property Officers work on the front-line with our tenants to understand their business needs, respond to their challenges in a timely manner and foster continuous dialogue to meet their evolving needs. The Maintenance Officers are responsible for actually carrying out the maintenance work that is required at each park, be it – roof repair, electrical, plumbing or HVAC works at the company’s factory shells or maintenance of roads, drains and green spaces of the parks . Each Officer brings his/her unique qualities to the portfolio.

Meet Junior Patrick Maintenance Officer, e TecK

 

5 QUESTIONS WIITH JUNIOR PATRICK ON CUSTOMER SERVICE

Q.1. What is your take on customer service?

A.1.  Customer Service is giving your best to ensure that the stakeholders who I serve are confident that their need will be met on a consistent basis. Constant communication is a key component in achieving an excellent relationship to this end.

Q.2. What is your most rewarding part of the job?

A.2. Being able to consistently satisfy the needs of the tenants and being made aware of their satisfaction.

Q.3. How have you managed to improve your level of customer service delivery?

A.3. I try to interact with the tenants on a consistent basis and develop a relationship that engenders a greater level trust as well as confidence that their issues will be dealt with.  I always try to respond to complaints in a timely manner and communicate solutions to the complainants in a clear manner. I always set realistic timelines and keep the tenants updated on the progress on a consistent basis.

Q.4. What query do you receive most from tenants?

A.4. Improving the Park’s aesthetics.

Q.5. What would you say poses the most challenge to you in delivering exceptional customer service?

A.5. The internal processes could be less rigid in some cases; while I understand the need for transparency; it is necessary at times to engender greater collaboration to understand the issue at hand. However, I think we are getting there.

See what our other Team Members had to say on Customer Service:

OUR MAINTENANCE TEAM

 

OUR TENANT RELATIONS TEAM

  • Neil Willis – Property Officer for East Dry River, Beetham, Sea Lots, Morvant and Diamond Vale
  • Priya Goolcharan – Property Officer, Frederick Settlement, Debe and Pt. Fortin
  • Camille Richards – Property Officer,  – Biljah, Chase Village, Pt. Lisas, Plaisance and Harmony Hall
  • Celeste Tobias-Ryan-Turpin – Property Officer – O’meara, Macoya and Trincity

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